Technical Team Lead

Sofia, Bulgaria


Since 2018 TechPods' innovative co-sourcing model of work has enabled companies to scale faster and team members to develop significantly in the desired field of the IT industry. TechPods relies on transparency and trust and builds dedicated teams with its partners. We strongly believe that traditional outsourcing is dead, and the key to long-term success lies within partnering, as opposed to vendoring.

About the role

We're currently looking for a Technical Team Lead to assist oversee and manage a team of 4 helpdesk engineers. The position is open for one of the leading providers of specialist Cloud Solutions, Telephone Systems, and IT HelpDesk Services.

You’ll be working as part of a busy technical Helpdesk team, providing, and managing escalated technical services and remote assistance to our level 2 helpdesk & project engineers.

What you'll be doing

  • Windows server (2012 / 2016 / 2019) and LAN troubleshooting (Hyper V experience)
  • Management of Office 365 email admin and troubleshooting 
  • Troubleshooting experience relating to server operating systems, group policy, DNS, AD management, print management, IP subnet and routing, firewall configurations, managed switches, wireless network configurations, etc.
  • Cloud environments, clustered servers, and SANs
  • Diagnose and resolve network-related technical problems, Hardware, and Software
  • Assisting with Hyper- V, server migration projects, and client cloud migration projects
  • Troubleshooting AV solutions – Malware, encryption software installation, and troubleshooting
  • Troubleshooting Backup Solutions – experience particularly with Ahsay, Unitrends, Veeam, Backup Assist, and others
  • Setting up and configuring Microsoft Azure Cloud and Intune
  • Firewall experience with FortiGate, Draytek, SonicWALL firewalls, and Ubiquity Wi-Fi devices - an advantage
  • Knowledge of RMM and PSA tools, to assist in site assessments, service automation, and service delivery efficiency

You’re the right person for us if you possess

  • Excellent customer service skills and fluency in English
  • Strong people management and team management skills
  • Strong Commercial understanding and fault resolution response time
  • Third-level technical expertise 
  • Microsoft MCP Server, MCSE, CCNA, or CompTIA A+ Networking qualification
  • Cyber security qualification - desirable
  • Strong experience with IT support Networking and troubleshooting experience in a similar role
  • Excellent technical aptitude and troubleshooting skills
  • Ability to handle multiple tasks concurrently and provide final-level call escalation
  • A strong customer-focused communicator with excellent interpersonal skills

From us, you'll get

  • Excellent opportunity to work with leading-edge technologies
  • Full-time role with a labor contract
  • Working time from 10:00 am to 19:00 pm
  • Self-development budget to spend on books, courses, events, etc.
  • Part of a strong local tech community with lot’s of technology events
  • Additional private health and dental care
  • Co-funded Multisport card
  • Optional work from home/remote
  • Regular team-building events
  • High-end Windows machine + Monitor & all needed peripheral devices 

Should you choose to accept this mission, please send your CV in English.

Аll applications will be treated in a timely and confidential manner.

Apply now